Ensures the validity and accuracy of Health Outcomes Centers (HOC) patient data by providing timely and accurate data collection under the direction and guidance of the Department Director.

DUTIES AND RESPONSIBILITIES:

1. Work closely with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications.

2. Manage the tracking and collection of clinical data from multiple sources.

3. Maintain accurate patient status tracking through HIPAA compliant electronic databases.

4. Respond to phone calls from patients, medical providers and clinical staff members in a timely fashion.

5. Conduct patient outreach calls.

6. Capture patient data using registry-specific case report forms (CRFs). 

7. Review and answer queries regarding case report forms (CRFs) within a timely fashion. 

8. Prepare for next day clinic by identifying appointment types and chart preparation. Updates pre-registering patients and screening patients for program eligibility.

9. Manage patient enrollment and report issues to HOC Director. 

10. Escalate major issues with study sites or patients to HOC Director. 

11. Provide exceptional customer service internally and externally. Greets each customer with appropriate introduction. Address concerns prior to end of interaction. Assists with other departments as needed. 

12. Performs other related duties as assigned.

JOB QUALIFICATIONS:

High school diploma or equivalent required.

Bachelor's degree in life sciences or related field highly desirable.

Medical office experience preferred.

Customer service skills required.

Experience with EMR/EHR preferred.

Experience with prior authorization preferred.

Data entry experience required.

Bilingual in English and Spanish preferred. 

May need to travel using personal vehicle. 

Scheduled hours and/or work locations are subject to change.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.

Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.

Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.